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4 Tips for Difficult Employee Conversations

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As an IT manager, there will be times when you need to address employees regarding performance issues, conflicts, or other difficult topics. Although this can be challenging, it needs to be done sooner rather than later. You need every employee functioning as a cohesive unit to keep the company moving forward.

Implement these four tips to effectively handle challenging employee discussions:

 

1. Include a Witness  

Ask a manager or HR professional to be present during your conversation. This is especially important when discussing policy violations, behavioral issues, or anything that involves disciplinary coaching. Brief your third party on the situation to make sure you understand each other’s roles and responsibilities before the talk.

2. Remain Positive

Maintain an open line of communication with a coaching style of dialogue. This helps the employee avoid becoming defensive and argumentative. Begin by asking simple questions such as “How’s everything going?” or “Can I have a few moments of your time to talk about some feedback about your behavior?” Clarify exactly what the issue is and specific examples of how the employee can improve. Include facts and data to support your statements. For instance, “I have some suggestions for what we can do. Can you share some ideas so we can reach this goal?” Provide the necessary tools, resources, and support to reach milestones for improvement and measure success. Finish the conversation on a positive note.

3. Tie the Issue to the Business

Point out how the issue creates a concern for the team or company. For instance, consistent absenteeism may mean that teammates have to add to their already full workload to ensure tasks get done on time. Or, a conflict with a coworker can make it more difficult for employees to collaborate on projects. This shows your main focus is on the company, not the employees’ personal lives. Work with the employee to create a plan to improve and a job-related consequence if they do not. Making the employee feel heard is empowering and encourages them to do better.

4. Maintain Confidentiality

When addressing a conflict between employees, keep the conversation limited to those involved. Make sure they understand that what they disclose may need to be shared with others. Meet individually with the employee you received feedback about and others who witnessed the incident to discuss their behavior. Use the information you gather to determine what happened. Work with the employees to find a fair resolution. Hold everyone accountable for keeping with the final agreement.

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How to Create a Positive Team Culture

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As an IT manager, you understand the importance of teamwork. When your team members communicate and collaborate well, they are better able to do their work. However, blending employees with different talents and personalities can result in challenges. This is one reason why having a strong team culture is necessary.

Follow these 6 guidelines to build a desirable team culture.

1. Define Your Team Culture

Talk with your team about what your culture should look like. This is important because your employees’ actions, interactions, and attitudes impact the effectiveness of your success. For instance, your team culture may be defined by having a positive mindset both inside and outside the office. This creates a strong team synergy that minimizes conflict and increases success. Everyone performs better when they work as a cohesive group. Different ideas lead to solutions for problems. Shared visions let your team see the future.

2. Learn from Other Successful Teams

Explore how teams with proven track records communicate, collaborate, and solve problems. For instance, incorporate ideas from companies like Google, Southwest Airlines, and Zappos to develop your teambuilding procedures. These companies are among the most successful in engagement, productivity, and goal attainment.

3. Encourage Collaboration

Instill in your team culture the importance of collaboration. Use your enthusiasm, self-discipline, and strengths to serve as a guide for teamwork. For instance, trust your team members to make hard decisions when you are away. Encourage them to discuss how you would handle a situation and carry out an appropriate plan of action.

4. Emphasize Your Company Mission and Core Values

Work with your team to create a list of team values based on your company’s mission and core values. Include in the discussion what everyone’s most important personal values are. Find out whether the same values impact their professional success and whether they would look for these values when hiring employees. Also, talk about what your team would not tolerate in the workplace. Use their answers to set team standards for job performance, customer service, and related issues.

5. Clarify Your Expectations

Explain to your team what you expect from them all of the time. Examples include honesty, accountability, commitment, conflict resolution, and pride in top performance. If your expectations are not being met, privately talk with the employee about the issue. Find out what it causing the problem and how you can help. If the employee does not want to set goals for improvement, assume responsibility, or respond to feedback, they may need to find another source of employment.

6. Continue to Build Your Team Culture

Use positive reinforcement to maintain your team culture. For instance, provide real-time feedback and coaching to help your employees maintain professional growth. Also, encourage your team to get involved in local charity events. Plus, organize employee family activities one weekend per month.

Hire Top-Notch IT Professionals

Add talent to your IT team with help from RightStone. Get in touch with us today.

How a Staffing Firm Can Assist in Your Job Search

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Finding a job can be stressful. You may spend hours finding and applying for roles that fit your skills, experience, and interests and not hear anything. Or, you might interview for a position you truly want, then not receive a job offer. Fortunately, there is a way to reduce the time invested in finding a job you enjoy.

Discover how working with a recruiter from a staffing firm can help you land a job.

Access to the Hidden Market

Partnering with a recruiter lets you find job openings you would not be able to on your own. Because the recruiter builds solid relationships with hiring managers, the managers often turn to the recruiter to fill job openings not shared with the general market. Or, the recruiter may talk with a manager about the creation of a role based on their business needs and your skills and experience. This means you face less competition when interviewing, increasing your odds of receiving a job offer.

Insight into the Job Market

A recruiter lives and breathes the job-search process every day. For instance, they remain current on changes in the market, including the need for a particular skill or experience, to maximize your search results. Also, because a recruiter continually increases their knowledge of the market, they can negotiate a competitive salary, benefits package, and perks on your behalf. Plus, their ongoing experience with market changes means you receive practical advice on what to expect and how to proceed.

Coaching  

Partnering with a recruiter involves additional guidance with your resume preparation, the interview process, and more. For instance, because the recruiter has close relationships with hiring managers, the recruiter knows what each manager likes and dislikes and what they are looking for in a candidate. You gain additional insight into which information to include on your resume, what the manager’s personality is like, and how you can personally connect with them. This increases your odds of being offered a job and creating a long-term professional relationship.

Feedback from Employers

Working with a recruiter provides you with input from the interviewers you meet with. This means you can gain feedback about your performance. If you are not right for a role, you can use the information to enhance your job search and receive more favorable results.

Partner with RightStone

Find your next IT job with help from a recruiter at RightStone. Visit our job board today.

Is Temp-to-Staff Right for Your Company?

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A temp-to-staff work arrangement involves a role being filled for a set time with the possibility of a permanent job offer later. Whether a full-time job becomes available depends on the worker’s performance, budgets, economic conditions, and other variables that impact hiring decisions. This type of employment can provide a variety of advantages to your organization.

Find out how bringing aboard a temp-to-staff worker can benefit your company.

Evaluate a Potential Employee’s Performance

When you add a temp-to-staff worker to your team, you are able to see their work performance without making a long-term commitment. During the length of the assignment, you gain insight into the worker’s skills and comfort level with the work environment as they tackle your projects. You also see how well the worker blends with your team, coworkers, and company culture. Plus, you witness whether they show initiative, apply their training to their work, and find ways to provide additional value to the organization. This hands-on experience provides a realistic view of whether a permanent job offer should be extended.

Efficiently Use Company Resources

Hiring a temp-to-staff worker is a wise use of your company’s time and money. For instance, you can evaluate the worker’s performance during the trial period, which typically lasts 3 to 6 months. This equips you to make an informed decision about whether to offer full-time employment at the end of the contract period. You also avoid losing a significant amount of time and money, which happens when a bad hire joins your team. Plus, the temporary worker is likely to stay long-term if they have a permanent job.

Partner with a Staffing Agency

The best way to find a temp-to-staff worker is through a reputable staffing firm. The recruiters have the connections, skills, and experience necessary to evaluate candidates and ensure they are a good match for your business needs. The recruiter can negotiate a competitive salary, benefits package, and perks to help you attract top talent. Be sure to clarify what you are looking for in terms of knowledge, skills, experience, job duties, goals, and expectations.

Source the Best IT Talent

Find the temp-to-staff IT talent you need through RightStone. Connect with us today to learn more.

3 Tips for Performing an Effective Employee Review

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As a manager, one of your duties is to conduct monthly, quarterly, or annual employee reviews. These meetings let you talk with each employee about their accomplishments, challenges, and concrete ways to improve performance. Although these discussions can be difficult, they are necessary to ensure your employees align on shared goals and have a plan for future improvements.

Implement these three tips to conduct your next employee review.

1. Prepare Your Feedback in Advance

Gather your thoughts and data about the employee’s performance well before the review. Use the information to fill out the employee evaluation form. This can serve as the framework for your discussion. Make sure your remarks are direct, concise, and transparent. Include specific examples of what the employee has been doing well and how they can improve. This should clarify your goals and expectations and avoid confusion. Have a copy of the evaluation form ready to give the employee to reference and stay on track with the improvements you requested.

2. Maintain a Two-Way Conversation

Encourage an open discussion about the employee’s performance. You want to promote trust, clarity, and alignment with company goals. For instance, find out what they believe to be their greatest strengths, biggest challenges, and areas they can improve in within a month, quarter, or year. You may ask questions such as, “What is the accomplishment from the review period that you are most proud of?” “Which areas do you think you need to improve the most in?” Or, “How can I support you in reaching your goals?” Also, clarify your expectations and evaluation guidelines. In order to stay engaged, the employee should know the level they should be performing at and how their success will be measured. Additionally, actively listen to what the employee says. Repeat what you hear to make sure it is accurate. Ask follow-up questions to gather more information.

3. Focus on the Future

Share your goals and plans for the employee to improve their performance. For instance, involve them in creating an action plan to set milestones and reach objectives in line with company goals. Clarify that you want them to succeed and are available to discuss their concerns and challenges. End the discussion on a positive note with motivation and hope for the future.

Hire Top IT Professionals

When you need the best IT talent, turn to RightStone. Get more information today.

Leveraging a Staffing Firm During High Unemployment

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Over the last year, the U.S. has watched the unemployment rate take some deeply worrying turns. Although unemployment is now bouncing back slowly, the consequences of mass layoffs and upended industries are still making themselves known.

A staffing firm can be a valuable ally during times of turbulence, including this period of high unemployment. Here’s why working with a staffing firm could be the right business decision for your company.

Staffing Firms Hire Faster at a Lower Cost

With more people out of work, more talented candidates are on the hunt for a new role. As a result, you’re more likely to see a deluge of applications for every open post, which complicates the hiring process.

Staffing firms are more adept at sorting through large applicant pools, including greater numbers of unqualified applicants. They also have existing talent pools that they can leverage to shorten the time from job advertisement to hire.

In short, staffing firms have the resources to shorten the time to hire and manage hiring during high unemployment while staying on budget.

Staffing Firms Help Manage the Risk of Hiring

High unemployment often coincides with a difficult business environment in which organizations need more staff, but the associated costs can be a risk.

Staffing firms can work with you to fill contract roles that allow you to get the help needed without committing to permanent roles with benefits. Temp-to-Hire can be a smart option if you see the need extending in the medium to long-term, but your tolerance for risk is low for the short term.

Additionally, recruiters have a keen eye for the hiring process. They’re better able to find you better quality Temp-to-Hire or contract consultants, which add value to your business and are more likely to turn into long-term partnerships when the time is right.

Get Started with Hiring Experts

High unemployment grants businesses access to more talent with less competition, but these periods of instability rarely leave businesses themselves unscathed. Working with a strategic partner to manage your talent pipeline can ensure you mitigate risk and stay on budget while also ensuring you get the help you need in the office.

Get in touch to learn more about RightStone nurtures consultant and client relationships to find the right fit every time.

Bored at Work? It Might Be Time for a Change of Scenery

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When you read about modern work, you hear a lot about the dangers of overwork. Overwork and the stress that goes with it are huge problems for workers and organizations alike. But there’s one feeling that’s more prominent than burnout: boredom.

Being bored at work isn’t the result of running out of things to do. It’s an emotional state where the things you have to do no longer stimulate you creatively. Maybe it’s repetitiveness, or perhaps you feel unchallenged. Either way, being bored is common, and it’s not good for your career.

Are you bored at work? Here’s what to do next.

Why Boredom is Booming

Boredom is perhaps a greater symptom of modern work than overworking. Many things that used to take decision-making, skill use, and relationship building are now automated, particularly in industries like IT, marketing, and customer service.

There’s an app, tool, or streamlined process for much of our work, and with the rise of AI, machine learning, and eventually, quantum computing, many of the tasks left today will disappear.

Does Boredom Mean It’s Time for a Change?

Being bored at work doesn’t necessarily mean it’s time to seek out a new role. In some cases, it’s a sign that you can be doing more in terms of challenging yourself. If you’re bored, you could upskill, take risks, and set bigger goals.

At the same time, much of what it takes to remove boredom from the workplace comes from the top down. Hiring better managers, increasing collaboration, reinventing workflows, and ensuring the job is as great as the person who occupies it remains up to leadership.

However, if you work somewhere where boredom is part of the furniture and your team isn’t receptive to the idea of reinvigorating your days, then it may be time to seek out greener pastures.

Whether You Stay or Go, Think Carefully About What You Need

Being bored at work isn’t necessarily a sign that you need to get out of your job. However, a company culture that is uninterested in shaking up the status quo could be a sign that things won’t change (and even that your organization isn’t sustainable).

Before jumping ship, think about whether you’re bored and why. Then, think about what it could take to help you enjoy your job again. Once you have an answer, you’ll be better able to decide whether it’s time for a new role and even what that new role should be.

Looking for a Change of Scenery?

Are you looking for a role that will challenge and inspire you? Let’s talk. We’re ready to listen. Get in touch with RightStone to learn how we place candidates with the right employer. 

Keeping the Interview Conversational: 5 Ways to Conduct an Interview Like a Pro

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The best interviews flow like a conversation rather than an interrogation. Conversations work because it gives both the interviewer and the interviewee space to think laterally and creatively, which allows both parties to share more about themselves.

But how do you keep an interview conversational when you have so many to complete and little time to do it?

Here’s how to get the most out of an interview.

Break the Ice First

“How are you?” is the most obvious question you can ask, and you won’t glean much from the candidate by asking it. Instead, ask them a more specific question that allows you to make a minute or two of small talk.

Some questions include: 

  • What’s the best thing to happen to you this week? 
  • How did you find this job post? 
  • What are you watching on television at the moment? 
  • Tell me something you’ve learned this week.

These are questions that open up the floor for discussion but don’t veer far enough into the personal to be jarring. 

Practice Asking Open-Ended Questions

If the answer to a question is yes or no, then you’ll get a yes or no answer. While it may provide a perfunctory answer, you won’t learn much, and your questions will seem more like an interrogation.

Practice answering open-ended questions to get more from candidates. These questions usually begin with “why” or “how” rather than “can” or “do.’

Ask Questions (and Follow-ups) Relevant to the Interviewee

You won’t find cookie-cutter candidates because there aren’t cookie-cutter people. So, don’t ask every candidate the same list of questions. Instead, use their resume and their previous answers to riff on their experience and ask questions relevant to the candidate’s history specifically.

Lean on Your Emotional Intelligence

Emotional intelligence is an often-overlooked part of the interview process. You don’t give anything away by being kind, warm, and yourself with a candidate, even if you aren’t sure they’re a good fit.

Lean on building a natural rapport with each interviewee where possible to keep the conversation flowing. Not only does it improve the process, but it also gives you a better sense of the candidate’s emotional intelligence too.

Let the Conversation Flow

Candidates regularly say that the best interviews feel more like conversations. And these interviews leave them with a positive experience, even if they don’t land the job.

Rather than rattling off a list of questions, let the conversation flow by demonstrating emotional intelligence and keeping each interview personal. You’ll find you both get more from the process when you do.

RightStone Can Help With Hiring!

Are you struggling with the hiring process? Let the experts help. Get in touch to learn more about how the RightStone 360 process places qualified consultants with the right businesses.

Keeping Talented Employees Can Be Difficult: 4 Tricks for Retaining Them

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Everyone wants to attract the best talent. But what are you doing to retain the talent you already have? If you’re like many organizations, you’re not doing enough.

Employee retention needs to be a core part of any business strategy, but many organizations put it on the backburner in favor of more “tangible” value-adding processes. Yet, attracting your best employees not only stops employee churn but promotes a stronger culture through experience, loyalty, and leadership.

So how do you keep employees when your competitors are actively recruiting them? Here are four tricks for employee retention.

1. Keep Their Compensation Competitive

A well-known maxim in today’s market is this: if you want a raise, then you need to get a new job.

Financial stability won’t keep employees who want to leave, but it will stop otherwise committed workers from quitting. And it will make your team more difficult to poach.

Do some research and make sure you’re offering a competitive package. If you’re not, start talking to your team to learn more about what you can do to close the gap.

2. Hire the Right Employees

Hiring an employee who is the right fit for the role and the culture is the best thing you can do to retain talent. 

So rather than filling a gap now, wait for the right fit to come along, and make sure you use a comprehensive hiring process to filter candidates.

3. Create a Robust Professional Development Process

Regular reviews, investment in skills, and mentorship are the building blocks of employee retention, and they’re all simultaneously an investment into your company.

Employees who continue to grow their skills and take on new challenges in their jobs are more likely to stay. And it will build into the final piece of the employee retention puzzle: employee recognition.

4. Recognize Employees’ Contributions

All your employees are pulling for the same team: your company. But it’s important to recognize their individual efforts. Be sure to recognize their contributions both privately and publicly to remind them how much you value them and to inspire others.

Remember to keep the recognition specific. Let them (and others) know exactly what they did right and celebrate both personal and team achievements.

Employee Retention Benefits the Whole Organization

Employee retention tactics come in many different forms, and each one is worth the investment. When you work hard to retain your employees by ensuring they feel valued, providing opportunities for growth, and recognizing your efforts, you build stronger teams and a more stable organization.

At RightStone, our consultant retention rate is far above the industry average. Get in touch to learn how we build decades-long relationships between clients and consultants.

5 Ways to Communicate With Passive Job Seekers

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It’s no secret that a shortage of qualified candidates to fill highly-specialized roles has been hurting the IT industry in recent years. In their 2019 CIO Survey, the IT outsourcer Harvey Nash spoke with more than 3,000 leaders in the tech industry and found that a staggering 65% of respondents said that labor shortage is becoming a serious problem for the industry. In such a climate, the competition to source, recruit and hire top-talent applicants can be intense. It is also the reason why employers are beginning to adopt tactics aimed at recruiting “passive” job seekers or candidates who are currently employed elsewhere and thereby not actively seeking a new role.

Here are five tips for communicating with passive job seekers who might be a good match for a role within your company:

Strengthen Your Employer Brand

By building your company’s narrative (in the form of mission statements and the voice behind your copywriting, for example), candidates will be much more interested in learning more about you.

Understand Your Organization’s Needs

The more specifically you can define the skills, expertise, and specialties that you need to add to your company, the easier it will be to identify professionals whose backgrounds align with your needs. If a job description and its requirements closely align with their background and skills, passive candidates will be that much more likely to engage with you.

Partner With a Staffing Agency

Staffing agencies specialize in connecting engineers with companies who are seeking new talent. Once you’ve developed and strengthened your employer branding strategy, partnering with a staffing agency can help spread the message, mission, and values to all quarters of the industry to help attract top applicants.

Maintain Communication

Once you’ve established communication with a passive job seeker – whether that was through a staffing agency or by other means – it’s critical to do what you can to keep them engaged and to keep the conversation going. The fact that they’re currently employed elsewhere in all likelihood means that they’re happy in their current position, so excessive communication can ultimately be counterproductive. Rather, you can establish mutually productive communication by occasionally sending them posts that are relevant to their skills, and asking them questions about what their career goals look like.

Streamline the Application Process

Your goal while communicating with passive job seekers is to have them apply for a role. If, after strengthening your employer brand strategy, getting in touch with them, and maintaining your communication with them, they’ve decided to pursue an opportunity with your company, it should be your priority to make the process as frictionless as possible. Don’t have them submit their CV and application through an automated system; keep up personal communication. When they’re interviewing, don’t spend too much time asking them about their experience. After all, you approached them, so you can speed up the process by dropping those questions and instead of answering any questions that they might have.

Looking to Staff Up?

At RightStone, we’re working with IT candidates and top employers to make connections that last. To learn more about how to get connected with top talent, we’re here to help.