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Building Trust in Remote Management: Strategies to Empower and Support Remote Teams

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Building trust in remote management is essential to empower and support your remote team. You must trust your employees to complete quality tasks by the deadlines without seeing the work completed. Similarly, your team members must trust that everyone is doing their part to work toward shared goals.

Facilitating trust among your remote team helps your employees feel that everyone receives the necessary communication and that the work is evenly distributed. This trust encourages your team to remain engaged and productive. Trust also increases job satisfaction, team morale, and attraction and retention rates.

Choose among these strategies to build trust and empower and support your remote team.

Set Expectations

Clarify what you expect of each employee and your team. Emphasize work hours, communication, skills, learning and development, and other relevant issues.

For instance, you might expect your employees to work 8 hours daily and attend a weekly team meeting. Clarifying the level of contact gives employees control over their schedules for work-life balance.

Create Goals

Work with your team to develop project goals. Gaining employee buy-in increases the likelihood of reaching these goals.

Ensure the project goals are specific, measurable, achievable, relevant, and time-bound (SMART). Include the following information:

  • What your team should accomplish
  • How each goal relates to the project
  • Why each goal matters
  • Which resources are needed to attain each goal
  • When each step of a goal should be accomplished
  • How progress and success will be measured
  • Which employee is responsible for each role, responsibility, and task

Provide Collaboration Tools

Facilitate collaboration by giving your team the essential tools to complete their work. These tools support sharing and storing information in a central location for easy access.

Examples of collaboration tools include:

  • Video conferencing software such as Zoom or Skype
  • Chat apps such as Slack or Discord
  • Cloud services and file sharing, such as Google Drive
  • Project management applications such as Hive or Monday.com

Schedule Team Meetings

Hold regular team meetings to help your remote team stay aligned on projects and goals:

  • Focus on what was completed since the last meeting, what is being worked on, and what still needs to be completed.
  • Provide time to address questions, problems, and concerns and provide support.
  • Celebrate your employees’ accomplishments.
  • Provide motivation to continue moving forward.

Prioritize Transparency

Be open and honest with your employees. Being transparent sets a positive foundation for managing your remote team.

For instance, show that you value sharing ideas, information, and perspectives and encourage your team to do the same. Also, hold your employees accountable for their work.

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Do You Offer Clear Career Development Methods?

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Offering clear development methods is essential for business success. This emphasizes opportunities to add more value and advance within the company.

As a result, managers must look beyond the skills their employees need to fulfill their current job duties to promote career development. Managers also should focus on the skills their employees developed through previous roles, current interests, and hobbies that support advancement within the organization.

Follow these guidelines to offer clear career development methods within your company.

Prioritize Agility

Use technology to break jobs into projects. Then, let your employees choose which projects to work on. This process distributes employees’ skills and contributions according to need. It also supports career development.

Dividing jobs into projects helps you better understand your talent. Knowing their strengths and capabilities helps your employees adapt to changing business conditions and priorities. This includes evolving customer demands and competitors entering the marketplace.

Developing your employees’ skills reduces the need for hiring. Your employees can take on project-based work as part of the learning process. This provides exposure to new situations, colleagues, and coworkers who can help with upskilling while completing work.

Using an internal talent marketplace promotes equity and inclusion. Managers have a larger pool of workers to draw from to gain the skills and competencies required for a project. This minimizes favoritism in deciding which employees get which roles. It also increases engagement, performance, and productivity.

Inventory Employees’ Skills

Maintain a list of each employee’s current and desired skills. This helps managers understand the talent pool they have to draw from to complete projects. It also lets employees take on new projects to develop their skill sets.

Managers can divide the work into projects, then determine which skills are required to complete the projects. Next, managers can match employees who have or want to develop relevant skills to the appropriate project roles. This promotes career development.

You can use technologies that evaluate resumes, LinkedIn profiles, or your human capital management system to create your skills inventory. Then, you can ask employees to add or modify the skills in their profiles. You can use the information to match the right employee with the right skill level to the right project role.

Develop Adjacent Skills

Implement technology to help employees develop skills related to the ones they have. For instance, a programmer who is fluent in one language could learn to code in another language. This process makes it easier for employees to connect with colleagues and coworkers who can help them upskill. It also provides employees with clear career development methods.

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Ask Your Employees These 6 Trust-Building Questions

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Creating a cohesive team requires trust. You must trust your employees to complete quality work on time. Also, your employees must trust they will be compensated for their contributions.

Building trust can be especially difficult when you have new, introverted, or remote employees. However, trust is essential to help your employee remain engaged, productive, and loyal to the organization.

Asking questions and actively listening to the answers is an effective way to build trust with your employees. Questions lead to conversations. Conversations build engagement and trust.

Ask your employees these six trust-building questions to increase cohesion among your team.

1. What is a great movie you recently watched?

Talking about movies helps your employees feel like they are talking with a casual friend. This promotes a casual work environment. You may learn about a movie that interests you. Watching it can help you connect with your employees on a personal level.

2. Can you recommend a book you recently read?

The types of books your employees read provide insight into their minds. You can learn about your employees’ thoughts, philosophies, and sense of morality. You also can uncover whether you like the same types of books or authors. This promotes mental connections.

3. What is the strangest meal you ever ate?

Your employees may have eaten tarantulas, snails, or other exotic food. Talking about these experiences promotes a relaxed atmosphere. It also helps you get to know your employees on a deeper level.

4. Do you prefer beer, wine, or neither?

Most employees enjoy humorous discussions about alcohol. You can use this topic to determine whether any of your employees prefer nonalcoholic beverages. This helps you provide appropriate beverages when you host an event.

5. If you could develop a new skill in 10 minutes, which skill would you choose?

Understanding the skills your employees are interested in is important. These skills indicate potential goals and career paths for your employees. You can implement training programs to help your employees reach their goals and advance their careers.

6. Which emerging technological innovation will significantly impact the industry in the next five years?

Find out what your employees think about the future of your industry. Also, determine where they see themselves working long-term. Talk about whether there are opportunities within your organization that may interest your employees. Discussing internal career advancement elevates employee retention.

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Surprise Your Team to Promote Employee Connection

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An April 2022 Gallup survey showed that only 32% of employees were engaged at work. Disengaged employees are not very productive. They lower employee morale and retention.

To improve engagement levels, building employee connections should be among your top priorities. One way to accomplish this objective is by doing something unexpected for your team.

When humans experience change, they process what happened, then return to their typical level of happiness. This is beneficial when, for example, an employee is passed over for a promotion. They will return to their baseline happiness within a few days.

However, this adaptation to change is unfavorable when employees get used to the perks they regularly experience at work. For instance, if you provide bagels for your team every Tuesday, they will expect to eat bagels every Tuesday. At some point, your employees no longer will see eating bagels on Tuesday as an advantage of working for your company.

As a result, you want to regularly provide employees with novel experiences. This consistently disrupts their typical levels of happiness. The more times you add to your team’s happiness, the more fun they have. This increases engagement, productivity, morale, and retention.

Implement these tips to surprise your team and build employee connections.

Promote Creativity

Incorporate the “yes, and!” structure into your next brainstorming session. When one employee shares an idea, the next employee says “Yes, and…” to build on it. This activity encourages your team to develop what they have into something bigger.

Encourage Play

Put board games or question cards in the break room. Suggest coworkers play the games or ask each other questions during their downtime.

If your team is remote, use a video conferencing app like Mibo to create immersive online experiences for your employees. They can interact with each other in the virtual environment. These actions promote happiness and well-being at work.

Facilitate Fun

Create a Slack channel dedicated to fun. The theme may be memes, office pets, or anything else your employees may find amusing. Your team can laugh at the contents to reduce stress throughout the day.

Promote Laughter

Add humor to your presentations by including a meme. Laughter helps make your content more memorable. It also promotes participation, learning, and recollection of facts.

Encourage Collaboration

Plan team-building activities to build employee connections. Also, encourage social coffee breaks and walks with coworkers during employee downtime. Participating in fun activities and socializing with coworkers increase work engagement.

Need Help Hiring?

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Spotting Resilience in Candidates When Hiring

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Looking for hard and soft skills when hiring is important. This includes seeking resilience in the best talent.

The increasing complexity of work environments requires employees to adapt quickly. They must effectively handle stressful situations to continue to move forward.

Uncovering resilience in candidates involves knowing what to look for during interviews. This helps clarify whether candidates have what it takes to be successful with your organization.

Implement these tips to find resilience in candidates during interviews.

Know What You Are Looking For

The ability to handle uncertainty plays a significant role in resilience. Resilient candidates can strategically prioritize, overcome obstacles, and continue to work toward their goals.

A candidate’s resume likely will not provide much insight into their level of resilience. However, investing a substantial amount of time with one company and receiving multiple promotions implies the candidate worked through issues and was rewarded appropriately.

Tailor Your Expectations for Resilience to the Role

Each position has unique challenges that require employees to be resilient. This impacts what you should expect from candidates during interviews.

For instance, decision-making and leadership roles require more resilience than entry-level positions. This is why your expectations need to be adjusted appropriately.

Ask Relevant Questions

The modern workplace is filled with volatility, uncertainty, complexity, and ambiguity. As a result, you must use interviews to assess how candidates may react to challenges in the workplace.

Ask questions to determine how a candidate’s emotions are triggered and how they react to stressful situations. These questions may involve recent frustrations or failures candidates experienced and how the candidates responded.

For instance, you might request an example of when a candidate last got angry at work, what they were angry about, and how they responded. Look for an authentic answer to assess their resilience during challenging times.

Evaluate Authenticity in Interview Answers

Determine the candidate’s work in previous positions and what they took responsibility for. This includes whether they worked independently or collaborated.

Ask follow-up questions about each candidate’s work experience to uncover details about their accomplishments. You need to know how dedicated they were to resolving issues and the type of value they can to your organization.

Set Up a Role Play

Describe a workplace challenge relevant to the position, then ask each candidate how they would respond to it. Ask them to detail the different aspects they would consider, and they would approach the situation.

Role-playing lets you assess how each candidate would work through a real-life stressful situation. It also provides insight into their resilient nature.

Take notes on how each candidate evaluates, works through, and reacts to the situation. This helps determine how resilient they would be in the role.

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Making Good Impressions in the Recruiting Process

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The impressions you make throughout the recruiting process impact how candidates feel about working for your company. This affects whether current and future candidates decide to apply with or accept job offers from your organization.

Many candidates share their impressions of a company on Glassdoor or other employer review sites. This influences whether other job seekers decide to apply to your openings.

As a result, you must form positive impressions throughout your recruiting process. These tips can help.

Follow these guidelines to make positive impressions on candidates throughout the recruiting process.

Share Clear Job Descriptions

Use simple language to describe the job duties and responsibilities.

  • Choose gender-neutral language to encourage people of all genders to apply.
  • List the top three to five requirements to open up the role to more applicants.
  • Include the most important information first.
  • Use bullet points, active verbs, and short sentences to ease reading.
  • Share whether the role involves managing team members.

Streamline the Application Process

Make it simple to apply for a position.

  • Ensure your careers page is easily visible and navigable.
  • Provide short, clear application directions.
  • Let candidates apply without creating an account and logging in.
  • Offer LinkedIn or resume parsing.
  • Limit your application process to one page.
  • Make your application mobile-friendly.
  • Ensure your file size limits are generous.
  • Provide free-response spaces to copy and paste writing samples or URL links to work samples.
  • Email a confirmation for application submission.

Regularly Follow Up

Let candidates know whether they are advancing to the next step of your recruiting process.

  • Email an interview invitation or rejection as soon as possible.
  • Use a human email address to message candidates.
  • Respond to candidate questions, thank-you notes, and follow-ups.
  • Talk with candidates over the phone before asking them to complete a skills test or assignment.
  • Clarify the directions and timeline for the test or assignment.
  • Thank candidates for finishing the test or assignment.
  • Clarify the next steps in your recruiting timeline.
  • Provide hiring updates along the way.

Clarify Interview Expectations

Send candidates a calendar invitation with interview information.

  • Include how many interviewers are involved, their names, and whether they will be live or virtual.
  • Share how long the interview should be, where to park, and how to enter the building.

Conduct the Interviews

Begin each interview at the scheduled time.

  • Offer the candidate water or coffee.
  • Explain the interview process.
  • Maintain eye contact as often as possible.
  • Ask the same questions of applicants for the same job.
  • Take notes.
  • Thank the candidate for their time.
  • Let the candidate know when you will be in touch.

Follow Up

Let candidates know as soon as possible whether they are advancing in your recruiting process.

  • Include whether you will consider the non-selected candidates for future opportunities.
  • Provide a job offer if appropriate.
  • Send a candidate feedback survey.

Looking for Additional Advice?

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Reducing Bias in the Hiring Process

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Biases in your hiring process impact the diversity of your workforce. These conscious or unconscious beliefs cause certain candidates to be hired rather than others who may be more successful in a role.

Your employees’ diversity impacts their creativity, innovation, and productivity. This affects your company’s bottom line, reputation, and competitive edge.

As a result, taking steps to reduce biases in hiring is in your best interest. The following suggestions can help.

Implement these tips to minimize bias in your hiring process.

Educate Your Hiring Team

Train your hiring team on unconscious biases. This includes unfairly treating a candidate because of their race, skin color, or national origin. It also involves bringing aboard a candidate because their background, beliefs, and interests are similar to the decision-makers’.

  • Identifying unconscious biases helps your hiring team understand how their perspectives impact hiring decisions and workforce diversity.
  • Include what to look for and what to avoid during interviews.
  • Hold your hiring team accountable for minimizing bias in their hiring decisions.

Update Your Job Descriptions

Your job descriptions need to be as inclusive as possible to increase diversity in your candidate pools.

  • Include gender-neutral language.
  • Use a clear job title, such as “Application Developer” or “Data Analyst,” to attract the right candidates.
  • List only the three to five necessary qualifications to perform the work to increase the number of females and people of color who apply.
  • Mention any accommodations that can be made for candidates with wheelchairs or special needs.
  • Use HR software to uncover other biases involving race, age, physical ability, or other protected classes.

Require Skill Tests

Testing for the necessary IT skills lets you compare candidates based on their performance rather than personal characteristics. This indicates whether a candidate would be successful with your company.

Conduct Structured Interviews

Ask the same questions in the same order for the candidates interviewing for a role. This provides an objective foundation to evaluate candidates.

  • Use a rubric to score the answers from 1 to 5.
  • Encourage your hiring team to take notes on each candidate’s answers.
  • Discuss your team’s findings to make a hiring decision.

Get Help with Hiring

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5 Ways to Help Keep Communication Channels Open

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Maintaining open communication with your employees encourages them to share their ideas to improve the organization. Open communication also notifies you of problems, conflicts, questions, and concerns that must be resolved.

Encouraging open communication with your team promotes engagement, productivity, and collaboration. It also elevates job satisfaction, employee morale, and retention.

Implement these five tips to maintain open communication with your team.

1. Focus on the End Goal

Maintaining open communication with your team lets you know about problems as they arise. This helps you resolve the issues and minimize their impact.

Open communication makes you aware of ideas to improve your team. This may include increasing efficiency in workflows.

Openly communicating with your team helps improve your leadership skills. You can learn your employees’ strengths, talents, motivations, and goals. Then, you can use this information to increase your team’s engagement, productivity, and collaboration. This elevates job satisfaction, team morale, and employee retention.

2. Be Present

Stay in the moment when communicating with your team. Actively listening to your employees encourages them to talk about their ideas, issues, questions, and concerns.

Look at the employee who is speaking with you. Show they have your complete attention.

Nod, gesture, and use facial expressions throughout the conversation. Include responses such as “yes” and “uh huh” to show you are listening. Ask follow-up questions to gather more information.

Paraphrase what you are hearing to ensure you understand it correctly. You may want to say, “What I am hearing is…” or “Am I correct in thinking…”.

Wait until your employee is done speaking. Then, respond appropriately.

3. Encourage Team and Individual Communication

Although communicating with your entire team is important, there may be times when your employees prefer to talk with you one-on-one. They may feel more comfortable privately discussing a personal matter than sharing the details with the team.

Encourage your team to request individual discussions when needed. They may want to share an opinion that differs from the team’s opinions on how to proceed with a project. Or, there may be a family issue that could affect your employee’s work performance.

Show empathy and support during these private discussions. Work with your employee to resolve the issue however you can.

4. Acknowledge Employee Accomplishments

Give your team credit for their work. This includes when an employee’s idea is successfully implemented or a finished project attains the desired results.

Openly acknowledging your employees’ contributions and impact on the organization shows they are valuable members of your team. This promotes feelings of trust and respect. It also increases team collaboration and cohesion.

5. Request Constructive Feedback

Ask your team for input on your performance. Include what you are doing well and specific ways you can improve.

Talk more in-depth about the answers you need clarification on. The greater your understanding of an issue, the more effectively you can resolve it.

Implement the feedback you feel would be most beneficial. Regularly follow up with your team to discuss your progress.

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Red Flags That Can Rise in the Hiring Process

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You can gather significant information about a candidate by reading their resume. You can learn even more by interviewing the candidate.

Talking with candidates helps determine whether they fit the qualifications for a role. It also can indicate whether they were completely honest about the information in their application.

Uncovering a red flag when reviewing resumes or interviewing candidates may indicate a hidden issue that could be cause for concern. You might want to learn additional information before deciding how to move forward.

If you uncover any of these red flags when hiring, you may want to reconsider hiring the candidate.

Changing Fields

A candidate regularly looking for work in different industries may be a red flag. The candidate might easily get bored and not remain engaged once they adapt to their new job. Or, they might be a poor performer who does not properly contribute to organizations.

You might want to pass over this candidate when scheduling interviews. They likely would not remain with your company long-term. You probably would need to restart the hiring process once the new hire leaves.

Employment Gaps

If a candidate has lengthy gaps between jobs on their resume, there may be cause for concern. The candidate may have trouble getting along with their managers or following company policies. This can indicate the inability to properly handle conflict, show empathy, or display other important traits for success in a work environment.

Talk with the candidate about their employment gaps. Perhaps the candidate had to take a break from the workforce to handle family or personal matters. Maybe they were downsized after a merger or laid off during the coronavirus pandemic.

Find out what the candidate did during their time away from the workforce. Perhaps they picked up valuable skills by taking a class, volunteering, or engaging in other professional development. These skills could benefit the candidate’s next employer.

Lack of Work Examples

Take note if a candidate cannot answer technical or behavioral interview questions with specific examples. They might lack the education, skills, or experience required for the role.

Ask follow-up questions to gather more information. Perhaps the candidate would need to develop certain skills to carry out the job duties and responsibilities.

Consider whether the candidate could undergo additional training to reach the desired level of performance in a reasonable amount of time. If not, you may want to move on to other candidates.

Want Help with Your Hiring Process?

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Tips to Be an Effective Listener for Your Contract Employees

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Do you want to develop better relationships and improve productivity among your contract employees? Would you like to reduce misunderstandings and conflicts as well?

One of the best ways to accomplish these objectives is by actively listening. This involves consciously understanding the words your contract employees use and the message they provide. It also includes checking your understanding before replying.

Actively listening during conversations builds trust and credibility between you and your contract employees. The more you learn from these conversations, the more you can show you want to understand and support your contract employees.

Contract employees who feel listened to and respected typically perform their best. They also are likely to want to return to your company for future opportunities after the end of their contracts.

Implement these tips to more effectively listen to your contract employees.

Give the Speaker Your Complete Attention

Focus entirely on what your contract employee is saying.

  • Look at the person who is talking.
  • Pay attention to the speaker’s body language to determine how they may feel.
  • Mentally repeat the words you are hearing.
  • Focus on the words and emotions being shared.
  • Ignore the distractions around you.
  • Wait until the speaker is done to reply.

Display Proper Body Language

Show you are engaged in what the contract employee is discussing.

  • Maintain an open, interested posture.
  • Smile and use other expressions.
  • Nod and gesture when appropriate.
  • Include “yes,” “uh huh”, and other verbal comments.

Clarify Your Understanding

Reflect on what you believe your contract employee is telling you.

  • Paraphrase with “It sounds like you are saying…” or “What I am hearing is…” to ensure you understand the message.
  • Periodically sum up the speaker’s comments.
  • Ask questions to gather additional information.
  • Remain non-judgmental and patient.
  • Manage your emotions.

Reply Appropriately

Be open, honest, and candid with your response.

  • Take a moment to think before you speak.
  • Stay open-minded and patient as you consider different aspects of the situation.
  • Remain clear, empathetic, and respectful.
  • Be open to further discussion.

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