Do you want to develop better relationships and improve productivity among your contract employees? Would you like to reduce misunderstandings and conflicts as well?
One of the best ways to accomplish these objectives is by actively listening. This involves consciously understanding the words your contract employees use and the message they provide. It also includes checking your understanding before replying.
Actively listening during conversations builds trust and credibility between you and your contract employees. The more you learn from these conversations, the more you can show you want to understand and support your contract employees.
Contract employees who feel listened to and respected typically perform their best. They also are likely to want to return to your company for future opportunities after the end of their contracts.
Implement these tips to more effectively listen to your contract employees.
Give the Speaker Your Complete Attention
Focus entirely on what your contract employee is saying.
- Look at the person who is talking.
- Pay attention to the speaker’s body language to determine how they may feel.
- Mentally repeat the words you are hearing.
- Focus on the words and emotions being shared.
- Ignore the distractions around you.
- Wait until the speaker is done to reply.
Display Proper Body Language
Show you are engaged in what the contract employee is discussing.
- Maintain an open, interested posture.
- Smile and use other expressions.
- Nod and gesture when appropriate.
- Include “yes,” “uh huh”, and other verbal comments.
Clarify Your Understanding
Reflect on what you believe your contract employee is telling you.
- Paraphrase with “It sounds like you are saying…” or “What I am hearing is…” to ensure you understand the message.
- Periodically sum up the speaker’s comments.
- Ask questions to gather additional information.
- Remain non-judgmental and patient.
- Manage your emotions.
Reply Appropriately
Be open, honest, and candid with your response.
- Take a moment to think before you speak.
- Stay open-minded and patient as you consider different aspects of the situation.
- Remain clear, empathetic, and respectful.
- Be open to further discussion.
Looking for Contract IT Employees?
Contact RightStone to fill your contract IT staffing needs. Reach out today.