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6 Steps to Resolve Workplace Conflicts

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As a manager, part of your job is to resolve team conflicts. Using honest dialog and modeling what it means to be a team player are key parts of the process. Involving your employees in finding a resolution encourages them to work together to find common ground and move forward.

Use these six steps as guidelines to resolve workplace conflicts.

1. Identify the Conflict

Find out what the problem is and when it began. Include which employees are involved, their beliefs about the issue, and which needs are not being met. The more details you uncover, the more you can help solve the problem.

2. Actively Listen to the Employees

Find a safe space for your staff members to talk about the conflict. Uncover why they are upset and what they would like done. Clarify what needs to be discussed and how everyone must be treated with respect. Emphasize the importance of honesty and finding a shared solution. Get to the root of the issue to avoid repeating it later.

3. Reflect on What You Heard

Think about what you learned regarding the issue. If you have questions or need additional clarification, have follow-up conversations with your staff members. Encourage them to talk with you if they think of anything else.

4. Create Common Goals

Encourage your employees to work together to find solutions to the problem. Have everyone share their ideas to move beyond the issue and not have it resurface.

5. Resolve the Problem

Find out which solution your staff members feel is best. It should include enough common ground to satisfy everyone. Include each staff member’s responsibility in carrying out the resolution. Have your team implement the answer to begin moving forward.

6. Follow Up

Set a time to get together to determine the effectiveness of the solution. Talk about whether the problem has been fully resolved or there are remaining issues to discuss. Take steps to find permanent answers and preventative strategies for the future.

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How to Stay Focused at Work

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Whether you are working remotely or at the office, it can be hard to maintain focus throughout the day. The increasing use of technology is making it more difficult for the brain to concentrate on one task at a time. Fortunately, with the right mindset and practice, you can train your mind to stay present longer.

Use these tips to improve your focus throughout the workday.

Reduce Distractions

Take away everything you can that interrupts your thought process. This includes turning off your email and text notifications, closing your social media pages, and shutting your office door. Clarify that unless there is an emergency, you are not to be disturbed during work time. You need your environment to be as quiet as possible to be productive.

Prioritize Your Tasks

Create a list of your most important work for the day. Rank each item by its level of importance. This lets you focus first on what absolutely has to get done. Set a timeframe to accomplish each task. Completing one item at a time lets you feel less stressed about what you need to accomplish later.

Focus on One Task

Direct your attention to one item at a time. The brain is not designed to multitask. Moving from one focal area to another takes time to adjust. Doing this in rapid succession results in greater errors and poorer quality of work. Instead, fully complete one task before moving to another. You will more efficiently complete it and feel motivated to move to the next item.

Train Your Mind

Engage in brain training activities that improve your cognitive abilities. Two excellent examples are meditation and yoga. Instructing your mind to be more disciplined helps you pay attention to the work you need to complete each day.

Take Regular Breaks

Schedule time throughout each day to rest and recharge. Your brain needs time to disengage. This is especially important if you are stuck on a task and need time to think through a solution. Leave your work area to take a walk, read a book, or listen to music. During your lunch hour, eat healthy foods, talk with coworkers in the breakroom, or connect with your family. Come back ready to tackle the rest of your work for the day.

Maintain Adequate Sleep

Be sure to get enough deep sleep every night. This helps you remain in your best physical and mental state. You stay alert, engaged, and productive.

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