As a manager, part of your job is to resolve team conflicts. Using honest dialog and modeling what it means to be a team player are key parts of the process. Involving your employees in finding a resolution encourages them to work together to find common ground and move forward.
Use these six steps as guidelines to resolve workplace conflicts.
1. Identify the Conflict
Find out what the problem is and when it began. Include which employees are involved, their beliefs about the issue, and which needs are not being met. The more details you uncover, the more you can help solve the problem.
2. Actively Listen to the Employees
Find a safe space for your staff members to talk about the conflict. Uncover why they are upset and what they would like done. Clarify what needs to be discussed and how everyone must be treated with respect. Emphasize the importance of honesty and finding a shared solution. Get to the root of the issue to avoid repeating it later.
3. Reflect on What You Heard
Think about what you learned regarding the issue. If you have questions or need additional clarification, have follow-up conversations with your staff members. Encourage them to talk with you if they think of anything else.
4. Create Common Goals
Encourage your employees to work together to find solutions to the problem. Have everyone share their ideas to move beyond the issue and not have it resurface.
5. Resolve the Problem
Find out which solution your staff members feel is best. It should include enough common ground to satisfy everyone. Include each staff member’s responsibility in carrying out the resolution. Have your team implement the answer to begin moving forward.
6. Follow Up
Set a time to get together to determine the effectiveness of the solution. Talk about whether the problem has been fully resolved or there are remaining issues to discuss. Take steps to find permanent answers and preventative strategies for the future.
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